About the role:
First and second-line support – The main part of the role involves dealing with support requests submitted by our customers to do with our suite of products. These issues range from application functionality issues, investigating potential bugs or performing investigations so the customer can get the most out of the software. You can expect to always be busy and being challenged technically – no two days are the same!
Upgrades and patches – We also get involved with assisting our clients and OCC implementation managers by performing upgrades and applying patches to client systems. This involves running database scripts and configuring different components and requires great attention to detail.
User testing – New versions of our software are released every month and to ensure we can continue to support our customers in using the software we have to make sure we can use it ourselves! Apart from using the new releases yourself this may include visits to customer sites to demonstrate new features and to assist with customer testing.
Desirable experience and skills:
If this role looks like a good fit for you, send your CV/application over and get in contact with Kieren for a chat in further detail – 01438 873 294 or [email protected]